Privacy Policy

Introduction

Atypical (“Atypical”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our website [insert website URL], services, or SMS communications, including those facilitated via Zoom Phone.

By accessing or using our services, you acknowledge you have read and understood this Privacy Policy.

Information We Collect

We collect personal and technical information through various channels:

Website & Communications

  • Contact data (name, email, phone number, company) via forms or direct communications.

  • Website analytics data, including IP address, geolocation, device identifiers, and browsing behavior collected through cookies and tracking technologies.

Service Delivery

  • Client account details (names, roles, contact information, business details).

  • Configuration, system, and usage logs related to IT and security services.

  • Support tickets, records of interactions, and communications.

SMS Messaging (Zoom Phone)

  • Phone numbers, message content, timestamps, and delivery data for opted-in recipients.

Automatically Collected Data

  • Log files, diagnostic, usage, and performance information.

Legal Bases for Processing

We process data under lawful bases, including:

  • Consent (e.g., marketing communications).

  • Contractual necessity (e.g., service delivery).

  • Legitimate interests (e.g., improving services, fraud prevention).

  • Legal obligations (e.g., tax, compliance requirements).

How We Use Your Information

Your data is used to:

  • Provide and manage IT, security, and related services.

  • Communicate updates, transactional notices, and promotional materials (where consented).

  • Improve our website and services.

  • Protect our business and comply with legal obligations.

SMS Messaging Practices

We use SMS (via Zoom Phone) for updates, alerts, and promotional materials:

  • Providing your phone number indicates consent to receive these communications.

  • You may opt out at any time by replying “STOP” or visiting our Contact Page.

  • Standard messaging rates may apply.

  • No mobile information (including phone numbers) will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing and Disclosures

We do not sell personal data. We may share it with:

  • Service providers and vendors under confidentiality agreements.

  • Legal authorities as required by law.

  • Business partners during mergers, acquisitions, or reorganizations with appropriate safeguards.

  • Auditors and advisors for compliance or financial oversight.

Vendor and Subprocessor Obligations

Our vendors and subprocessors must:

  • Implement appropriate technical and organizational measures to secure data.

  • Process personal data only as instructed by Atypical.

  • Assist Atypical with data subject rights requests.

  • Promptly notify us of any data breaches.

  • Uphold confidentiality and provide proof of data protection practices.

International Data Transfers

Data may be transferred to countries outside your jurisdiction. We use legal mechanisms such as Standard Contractual Clauses to protect data during cross-border transfers when required.

Data Security

We apply industry-standard security measures, including:

  • Encryption of data in transit and at rest.

  • Access controls, MFA, and role-based permissions.

  • Regular vulnerability assessments and security reviews.

  • Secure data backup and disaster recovery protocols.

Data Retention

Personal data is retained only as long as necessary to:

  • Fulfill purposes outlined in this policy.

  • Comply with legal, regulatory, or contractual requirements.

  • Resolve disputes and enforce agreements.

    Data no longer needed is securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and analyze site usage. You can manage preferences through your browser settings or cookie management tools on our site.

Data Subject Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request deletion.

  • Restrict processing.

  • Object to processing based on legitimate interests.

  • Receive data portability.

  • Withdraw consent where processing is based on consent.

    To exercise these rights, please visit our Contact Page.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child without verified parental consent, we will delete it promptly.

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised “Last Updated” date. If significant changes are made, we will provide reasonable notice.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please visit our Contact Page.

Last Updated: July 2025